NTISthis.com

Evidence Guide: MSS403010 - Facilitate change in an organisation implementing competitive systems and practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403010 - Facilitate change in an organisation implementing competitive systems and practices

What evidence can you provide to prove your understanding of each of the following citeria?

Define nature and impact of change for designated area and processes

  1. Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process.
  2. Identify opportunities for implementation of change within work area.
  3. Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees.
Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify opportunities for implementation of change within work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key performance indicators (KPIs)

  1. Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change.
  2. Identify KPIs for own work responsibility and that of the work area.
  3. Communicate KPIs to fellow employees.
  4. Check that data collection and processing are appropriate for KPIs.
  5. Raise and resolve issues related to KPIs with relevant personnel.
Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify KPIs for own work responsibility and that of the work area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate KPIs to fellow employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that data collection and processing are appropriate for KPIs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise and resolve issues related to KPIs with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with key stakeholders

  1. Identify key stakeholders impacted by the change.
  2. Communicate with key stakeholders within scope of authority.
  3. Identify and address issues and concerns of each stakeholder if within scope of authority.
  4. Develop and/or locate information required to address key concerns.
  5. Refer issues and concerns outside of scope of authority to appropriate personnel.
Identify key stakeholders impacted by the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with key stakeholders within scope of authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and address issues and concerns of each stakeholder if within scope of authority.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and/or locate information required to address key concerns.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer issues and concerns outside of scope of authority to appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a strategy to help implement change

  1. Identify or develop a work plan for implementing change.
  2. Make information required to support change available to team members.
  3. Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment.
  4. Assess suggested changes and incorporate into work plan, where appropriate.
Identify or develop a work plan for implementing change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make information required to support change available to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess suggested changes and incorporate into work plan, where appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change

  1. Obtain authorisation to commence change implementation in accordance with organisation procedures.
  2. Implement change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures.
Obtain authorisation to commence change implementation in accordance with organisation procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of change

  1. Maintain open communication channels with all stakeholders during implementation.
  2. Monitor KPIs during implementation.
  3. Encourage and facilitate improvement suggestions of team members.
  4. Identify areas requiring improvement in change implementation.
  5. Make improvements to implementation according to organisation procedures.
Maintain open communication channels with all stakeholders during implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor KPIs during implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and facilitate improvement suggestions of team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas requiring improvement in change implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make improvements to implementation according to organisation procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define nature and impact of change for designated area and processes

1.1

Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process.

1.2

Identify opportunities for implementation of change within work area.

1.3

Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees.

2

Identify key performance indicators (KPIs)

2.1

Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change.

2.2

Identify KPIs for own work responsibility and that of the work area.

2.3

Communicate KPIs to fellow employees.

2.4

Check that data collection and processing are appropriate for KPIs.

2.5

Raise and resolve issues related to KPIs with relevant personnel.

3

Liaise with key stakeholders

3.1

Identify key stakeholders impacted by the change.

3.2

Communicate with key stakeholders within scope of authority.

3.3

Identify and address issues and concerns of each stakeholder if within scope of authority.

3.4

Develop and/or locate information required to address key concerns.

3.5

Refer issues and concerns outside of scope of authority to appropriate personnel.

4

Develop a strategy to help implement change

4.1

Identify or develop a work plan for implementing change.

4.2

Make information required to support change available to team members.

4.3

Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment.

4.4

Assess suggested changes and incorporate into work plan, where appropriate.

5

Implement change

5.1

Obtain authorisation to commence change implementation in accordance with organisation procedures.

5.2

Implement change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures.

6

Monitor implementation of change

6.1

Maintain open communication channels with all stakeholders during implementation.

6.2

Monitor KPIs during implementation.

6.3

Encourage and facilitate improvement suggestions of team members.

6.4

Identify areas requiring improvement in change implementation.

6.5

Make improvements to implementation according to organisation procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define nature and impact of change for designated area and processes

1.1

Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process.

1.2

Identify opportunities for implementation of change within work area.

1.3

Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees.

2

Identify key performance indicators (KPIs)

2.1

Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change.

2.2

Identify KPIs for own work responsibility and that of the work area.

2.3

Communicate KPIs to fellow employees.

2.4

Check that data collection and processing are appropriate for KPIs.

2.5

Raise and resolve issues related to KPIs with relevant personnel.

3

Liaise with key stakeholders

3.1

Identify key stakeholders impacted by the change.

3.2

Communicate with key stakeholders within scope of authority.

3.3

Identify and address issues and concerns of each stakeholder if within scope of authority.

3.4

Develop and/or locate information required to address key concerns.

3.5

Refer issues and concerns outside of scope of authority to appropriate personnel.

4

Develop a strategy to help implement change

4.1

Identify or develop a work plan for implementing change.

4.2

Make information required to support change available to team members.

4.3

Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment.

4.4

Assess suggested changes and incorporate into work plan, where appropriate.

5

Implement change

5.1

Obtain authorisation to commence change implementation in accordance with organisation procedures.

5.2

Implement change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures.

6

Monitor implementation of change

6.1

Maintain open communication channels with all stakeholders during implementation.

6.2

Monitor KPIs during implementation.

6.3

Encourage and facilitate improvement suggestions of team members.

6.4

Identify areas requiring improvement in change implementation.

6.5

Make improvements to implementation according to organisation procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more changes, to:

identify competitive systems and practices in own workplace

identify changes to own work and work area flowing from implementation of relevant competitive systems and practices

consult with stakeholders regarding changes and issues

develop a strategy to implement required changes

make suggestions for improvements.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

features of competitive operational practices in own work area

health, safety and environment (HSE) principles and requirements for area of responsibility

change implementation procedures

planning and implementation strategies

employee assistance mechanisms within organisation.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Work plan for change includes one or more of:

timetables

KPIs

training needs

WHS implications

contingency plans

responsibilities with team members and senior managers, engineers and other staff responsible for designing and/or implementing change.

Issues and concerns include one or more of:

individual and group concerns

those expressed by and through industrial processes.

Gathering and monitoring performance data includes one or more of:

manually by individual employees through charts, tally sheets or keypad/board entry

automatically through software, such as SCADA software, ERP systems, MRP and proprietary systems.